Do you need some more information? Please check our frequently asked questions below. If you can’t find what you need, please drop us an email using the contact us page or call us on 01865 728227
Can I get a refund?
We can offer full refunds 7 days prior to the collection date. If less than seven days please call the office. Some products we order in specifically for the order. If we can use the product we can refund (less then seven days).
What is the minimum order value?
We currently have no minimum order value to be able to place an order.
How can I pay?
We accept payments from all major credit cards (Note: we don’t take Amex) through our payment gateway Stripe, Aldens online vouchers and coupon codes.
How can I store my fresh meat and fish products?
Our fresh products must be kept refrigerated, ideally at a temperature of 5°C or below on the lowest shelf of your fridge to avoid cross contamination. If you freeze any of our products, please do so on the day of delivery. We advise that you label the products with the date the product is placed in the freezer. If you do freeze any products, these should be consumed within three months. Please completely defrost thoroughly before cooking and do not refreeze the product after it’s been defrosted (you can defrost, cook and refreeze).
Allergens
Allergens are listed in bold under each product with the rest of the ingredients.
I have a promotional code; how do I use it?
You can enter the code in the “Offer Code” section in the first page of the checkout process. If you have any problems, please call and speak to an advisor on 01865 722093 or 01865 728227.
Is your packaging recyclable?
Where possible we use recyclable packaging. However, it depends on your local authority as to whether they accept it. We are constantly reviewing our packaging policy in line with our ACE Policy. We use up to 70% less packaging than supermarkets.
Where do you source your meat?
The majority (80%+) of the meat is sourced from the UK. This 80% made up of beef, pork, lamb, poultry. Where does the other 20% come from? We source some of our duck from France – why…? Because the French are experts in producing duck and corn-fed chicken and do so on a much bigger scale than the UK. We buy some pork from Spain. Why…? Because the Spanish pork (black Iberian pig) and Chorizo is excellent. Some chicken comes from Holland. Why…? Because they produce excellent quality chicken fillets. Much of our Continental meats are sourced from Italy.
